How long will my order take to arrive?
Most orders are dispatched within 1–2 working days and delivered within 3–5 working days. Larger items such as water features may take a little longer — we'll let you know at the time of ordering.

How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking link. If you haven't received this or can't find the email, get in touch and we'll look into it for you.

Do you offer next-day delivery?
We don't currently offer next-day delivery as standard, but please call us and we'll do our best to help if your order is time-sensitive.

Do you deliver outside of the UK?
We currently deliver to mainland UK only. If you're in Northern Ireland, the Scottish Highlands, or the Channel Islands, please contact us before ordering as delivery times and costs may vary.

Can I change or cancel my order after placing it?
If your order hasn't been dispatched yet, we'll do our best to make changes. Please call us as soon as possible and we'll check the status for you.

What is your returns policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please get in touch before sending anything back and we'll walk you through the process.

My item arrived damaged — what should I do?
We're sorry to hear that. Please contact us within 48 hours of delivery with a photo of the damage and we'll arrange a replacement or refund as quickly as possible.

Can I exchange a product for a different one?
Yes. Contact us and let us know what you'd like instead. We'll confirm availability and talk you through next steps.

How do I request a catalogue?
You can request a free printed catalogue from our catalogue page. We'll post it to you within 2–3 working days.

A product I want is out of stock — will it come back?
Many of our products are restocked regularly. You can add out-of-stock items to your wishlist and we'll notify you as soon as they're available again.

Can I search by product code from the catalogue?
Yes. Type the product code into the search bar at the top of the site and it will take you straight to the product.

Are your products Made in Britain?
A significant part of our range is made in Britain by skilled UK manufacturers. You'll see a Made in Britain label on the relevant product pages.

Is it safe to pay online?
Yes. Our site uses secure, encrypted checkout. We accept all major credit and debit cards, and you'll see a padlock in your browser bar throughout checkout.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. You can also call us to place an order over the phone if you prefer.

Can I pay by cheque or postal order?
We're unable to accept cheques or postal orders at this time, but you're very welcome to call us and pay by card over the phone.

How do I earn loyalty points?
You earn points every time you place an order. You'll need to be logged into your account when you purchase for points to be added automatically.

How do I redeem my loyalty points?
Your points balance will be visible when you're logged in at checkout. You can choose to apply them as a discount against your order total.

I've forgotten my password — how do I log in?
Click "Forgot password" on the login page and we'll send a reset link to your registered email address. If you're having trouble, give us a call and we'll help.