Frequently Asked Questions
Why has my raw product not arrived rusty?
As mentioned in the description, our ‘rusty’ products are made from raw steel that is designed to rust. This means that the product will arrive in a clean metal state, but within a couple f weeks in your garden exposed to the elements, they will begin to display the desired rust finish. In some cases, this happens in a matter of days, depending on the rainfall. The rusting process can be sped up by applying acid to the product, which other suppliers do, but we prefer not to do this for the sake of the environment.
How to I request a caddy wheel replacement?
If you are missing or need to replace one of our caddy wheels please contact our customer care team. Include the name of the product, your order number and the delivery address, and we will arrange for a replacement to be sent to you, free of charge.
Do you offer international shipping?
As we are a small family run business, we don't offer international shipping at the moment. However, this is definitely something we are looking into for the future as the company continues to grow!
Do you have a free return service?
We offer a 28 day returns policy. To organise the return, we can arrange for DPD to collect the item from you. DPD can collect Monday – Friday, and the parcel can be left in a safe place if you are not at home, just let us know. This courier service costs £3.99, which is deducted from the refund. Our DPD return service is strictly for orders placed via our website. Alternatively, if you would prefer to return this to us yourself, please address your parcel to our address in Lancing.
Who is eligible for a customer account?
Anyone is eligible for a customer account. Simply click the Login icon at the top right of the navigation bar and follow the steps onscreen.
How do I log in to my account?
When you first create an account, you will be automatically logged in and a temporary password will be emailed to you. Once you are in your account, you can update your password to something you will be able to easily remember.
For more queries, please email contact@homeandgardenextras.com.
As mentioned in the description, our ‘rusty’ products are made from raw steel that is designed to rust. This means that the product will arrive in a clean metal state, but within a couple f weeks in your garden exposed to the elements, they will begin to display the desired rust finish. In some cases, this happens in a matter of days, depending on the rainfall. The rusting process can be sped up by applying acid to the product, which other suppliers do, but we prefer not to do this for the sake of the environment.
How to I request a caddy wheel replacement?
If you are missing or need to replace one of our caddy wheels please contact our customer care team. Include the name of the product, your order number and the delivery address, and we will arrange for a replacement to be sent to you, free of charge.
Do you offer international shipping?
Do you have a free return service?
We offer a 28 day returns policy. To organise the return, we can arrange for DPD to collect the item from you. DPD can collect Monday – Friday, and the parcel can be left in a safe place if you are not at home, just let us know. This courier service costs £3.99, which is deducted from the refund. Our DPD return service is strictly for orders placed via our website. Alternatively, if you would prefer to return this to us yourself, please address your parcel to our address in Lancing.
Who is eligible for a customer account?
Anyone is eligible for a customer account. Simply click the Login icon at the top right of the navigation bar and follow the steps onscreen.
How do I log in to my account?
When you first create an account, you will be automatically logged in and a temporary password will be emailed to you. Once you are in your account, you can update your password to something you will be able to easily remember.