Returns and Exchanges
We offer a 28 day returns and exchanges policy and we endeavour to make this process as quick and easy as possible. The procedure varies slightly depending on the reason for the return.
If you receive an item you no longer want
We endeavour to provide as much information and detailed images of our products as possible to ensure our customers know exactly what they’re purchasing. However, no longer wanted items can be returned via Royal Mail or a courier of your choice. Please include the order number and your name so the return can be processed quickly.
Our Return Address:
Home & Garden Extras
40 Chartwell Road
Lancing, West Sussex
If an item arrives damaged
Although our couriers all have reliable track records when it comes to parcels arriving safely, occasionally damages do occur in transit. If you receive an item and find that it is damaged, please inform us as soon as possible. We will aim to rectify the situation on a case-by-case basis. If an item simply requires the replacement of a damaged part, we will dispatch the replacement of the damaged part on a next-day service. If the item needs to be exchanged we will dispatch a replacement item and have the damaged item collected at the same time. Collection won’t require you to be home if you’re able to leave the parcel somewhere safe outside. Simply let us know where the parcel can be left and we will arrange re-delivery and collection. This service is free of charge.
If you receive the wrong item
Please note: We use recycled packaging wherever possible in an effort to reduce our carbon footprint, so if the labelling on the outside of the box doesn’t match what you have ordered please do check inside the box.
On the rare occasion that the wrong item is sent we’ll aim to rectify the situation as soon as possible. We will dispatch the correct item and have the incorrect item collected at the same time. Collection won’t require you to be home if you’re able to leave the parcel somewhere safe outside. Simply let us know where the parcel can be left and we will arrange re-delivery and collection. This service is free of charge.
All refunds will be made to the credit or debit card that you originally purchased the item with. Please allow up to 3 to 5 working days for the refund to process.