Returns & Exchanges

Returns and Exchanges

We offer a 28 day returns and exchanges policy and we endeavour to make this process as hassle free as possible. We offer a delivery and collection service provided by Interlink. Next day delivery and/or collections can be offered providing the issue is brought to our attention before 1pm, Monday to Thursday. The procedure varies slightly depending on the reason for the return.

If you receive the wrong item

On the rare occasion that the wrong item is sent we’ll aim to rectify the situation as soon as possible. We will dispatch the correct item and have the incorrect item collected at the same time. Collection won’t require you to be home if you’re able to leave the parcel somewhere safe outside. Simply provide us with details as to where the parcel can be left and we will arrange re-delivery and collection. This service is free of charge.

If an item arrives damaged

Although Interlink has an incredible track record when it comes to parcels arriving safely, occasionally damages do occur in transit. If you receive an item and find that it is damaged, please inform us as soon as possible. We will aim to rectify the situation on a case by case basis. If an item simply requires replacement of a damaged part, we will dispatch the replacement of the damaged part on a next day service. If the item needs to be exchanged we will dispatch a replacement item and have the damaged item collected at the same time. Collection won’t require you to be home if you’re able to leave the parcel somewhere safe outside. Simply provide us with details as to where the parcel can be left and we will arrange re-delivery and collection. This service is free of charge.

If you receive an item you no longer want

We endeavour to provide as much information and detailed images of our products as possible to ensure our customers know exactly what they’re purchasing. However, if you receive an item you no longer want we can arrange to have the item collected. Collection won’t require you to be home if you’re able to leave the parcel somewhere safe outside. Simply provide us with details as to where the parcel can be left and we will arrange collection. This service costs £5.99. It’s important that the details given about where the parcel will be left are clear, if the courier is unable to collect the parcel as they can’t find it or it wasn’t left out we charge a further £5.99 for each subsequent collection attempt. Upon receiving the returned item, we will issue a refund, this refund will be the total cost of your order minus £5.99 postage and packing and £5.99 for the collection service.

Exchanging an item

If you’ve ordered an item and then decide you’d like to exchange it for another item, we can arrange delivery of the new item and collection of the now unwanted item. Delivery and collection won’t require you to be home if you’re able to leave the parcel somewhere safe outside. Simply provide us with details as to where the parcel can be left and we will arrange delivery and collection. This service costs £10. It’s important that the details given about where the parcel will be left are clear, if the courier is unable to collect the parcel as they can’t find it or it wasn’t left out we charge a further £10 for each subsequent collection attempt. If the item you’re exchanging costs less than the item you originally ordered you may be due a refund, however if the item is more expensive we may need to take an additional payment. As like most online retailers we take credit card payments via a third party for security reasons, we never see your credit card details, there for we will require you to call us so that we can take any additional required payments over the phone.

Refunds

All refunds will be made to the credit or debit card that you originally purchased the item with. Please allow up to 3 to 5 working days for the refund to process.